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St. Moritz

Europe

Switzerland

Nestled in the heart of St. Moritz, Switzerland, Hotel Reine Victoria is a historic lodging destination that combines elegance with modern comforts. Located at Via Rosatsch 18, this majestic hotel offers refined rooms and a sophisticated atmosphere, making it an ideal choice for travelers seeking a luxurious alpine experience. With its proximity to the stunning landscapes of the Swiss Alps, guests can enjoy both relaxation and adventure.

Hotel Reine Victoria features a variety of elegantly designed rooms that blend historical charm with contemporary amenities. Each room is spacious and well-appointed, providing a comfortable retreat after a day of exploring the beautiful surroundings. Key features include:

Spacious rooms with modern furnishings and beautiful views.

Complimentary breakfast featuring a wide selection of local and international dishes.

Access to a sophisticated bar and lounge area for relaxation.

At Hotel Reine Victoria, guests can indulge in a delightful culinary experience. The on-site restaurant offers a menu that highlights local Swiss cuisine as well as international favorites, ensuring a memorable dining experience. Notable features include:

A diverse breakfast buffet with fresh local ingredients.

Signature cocktails and a selection of fine wines at the bar.

Elegant dining space with stunning views of the surrounding mountains.

Hotel Reine Victoria is ideally located near several popular attractions in St. Moritz, making it a perfect base for exploring the area. Guests can enjoy easy access to:

St. Moritz Lake, perfect for summer activities and scenic walks.

World-class ski resorts and slopes for winter sports enthusiasts.

Charming boutiques and shops in the town center for unique souvenirs.

Refined rooms in a stately hotel offering free breakfast, a classic lounge & a sophisticated bar.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURmaGRUZkd3EAE&d=17924085&t=1

places/ChIJQRm57d19g0cRl3npHZHQfq8/reviews/ChZDSUhNMG9nS0VJQ0FnSURmaGRUZkd3EAE

I recently stayed at Hotel Reine Victoria in St. Moritz for three days, and I would like to share my experience regarding the room service and overall customer service during my stay.

Unfortunately, I encountered several issues that I believe require attention to improve the guest experience:
1.	Room Cleaning: During my stay, the room was not properly cleaned. While the beds were arranged, the bedsheets were not changed. Additionally, used coffee cups were left untouched for three days.
2.	Water Bottles: The complimentary water bottles were not replenished as expected.
3.	Spa Slippers: I requested slippers for the spa from reception and waited over an hour and a half for them. Despite following up in person, I still had to wait another 20–30 minutes while another couple, who arrived after me, was promptly attended to.
4.	Hygiene in the Bathroom: I discovered a piece of clothing (appearing to be from a previous guest) behind the bathroom heater. This raises serious concerns about the thoroughness of the cleaning process.
5.	Customer Service: I felt a lack of attentiveness and interest in addressing my concerns during my stay. The delays and oversight left me feeling undervalued as a guest.

I believe these issues do not reflect the standards expected from a hotel of your reputation. I hope this feedback is received constructively, as my intention is to highlight areas for improvement to ensure future guests have a better experience.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUQza05pZ1ZREAE&d=17924085&t=1

places/ChIJQRm57d19g0cRl3npHZHQfq8/reviews/ChZDSUhNMG9nS0VJQ0FnSUQza05pZ1ZREAE

Located in an old building in St Moritz, this is a majestic looking hotel. The layout can be confusing in the beginning and it takes some time to get used to. The structure is old but they have done renovation to make it look modern and up to date.

I loved the room. It's big and with a separate toilet / bathroom, it was comfortably spacious. The door opens into a tiny balcony  with nice view and the arrangement of the bed and furniture was nicely done.

The only issue I had with it was the non functioning of the heater. Both heaters in the room and toilet were unusable and the hotel couldn't figure out why. This caused my night to be freezing and totally uncomfortable. This was a bad and significant blip on an otherwise superb hotel experience.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNubTZ6bnBBRRAB&d=17924085&t=1

places/ChIJQRm57d19g0cRl3npHZHQfq8/reviews/ChdDSUhNMG9nS0VJQ0FnSUNubTZ6bnBBRRAB

Even though this hotel is old and historic, the upgrades they have made this place amazing! The rooms are so beautiful and comfortable. The shower is a bit small but still functional. We went down to the bar, and they staff there was amazing as well. The lady made me this lavender cocktail, and it was delish. Then dinner was great, especially the dessert!

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNYM0w3SURnEAE&d=17924085&t=1

places/ChIJQRm57d19g0cRl3npHZHQfq8/reviews/ChZDSUhNMG9nS0VJQ0FnSUNYM0w3SURnEAE

One of the first hotels in St. Moritz so you can have the experience of stepping back in time with beautiful chandeliers and fireplaces.  The rooms have been updated to modern times but the bathroom was a bit small and limited amenities.  Breakfast buffet is extensive and very good.  Would definitely stay here again.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNYOGN2TGFnEAE&d=17924085&t=1

places/ChIJQRm57d19g0cRl3npHZHQfq8/reviews/ChZDSUhNMG9nS0VJQ0FnSUNYOGN2TGFnEAE

They have great taste in music and there is a nice Space for concerts and a bar in a beautifully decorated hall. its near to the lake, the new design and overhaul of the space is beautiful, very spacious and luxurious. They put in a lot of effort and it shows. Its a great stay so far. There is Great breakfast and an elegant amazing Restaurant, there is a Spa and a massage place, a ski service and things like a waterpark, tennis club, and skilift within 5 minutes, some of them included in the Hotel.

Experience Luxury at Hotel Reine Victoria, St. Moritz

Free Breakfast

Pet Friendly

In the heart of the enchanting Swiss Alps lies Hotel Reine Victoria, an alluring retreat that beckons travelers seeking both luxury and adventure. This historic establishment invites guests to indulge in its refined accommodations, offering sweeping views of the serene mountain landscape. The culinary offerings include savory Swiss specialties, and the hotel is conveniently located near winter sports activities and scenic walks.

Hotel Reine Victoria

Discover the luxurious Hotel Reine Victoria in St. Moritz. Experience breathtaking Swiss Alps views and indulge in world-class amenities. Book now!

Experience Luxury at Hotel Reine Victoria, St. Moritz

Accommodations

Dining & Culinary Delights

Location & Nearby Attractions