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Florence

Europe

Italy

Palazzo Firenze by Baglioni Hotels & Resorts is a luxurious lodging option located in the heart of Florence, Italy. This elegant hotel is housed in a beautifully restored 18th-century building on Via Ghibellina, just a short walk from iconic landmarks such as the Duomo and the Uffizi Gallery. With its refined quarters and exceptional service, Palazzo Firenze offers guests a unique blend of historic charm and modern comfort, making it an ideal choice for travelers seeking a memorable stay in Florence.

The hotel features a variety of luxurious accommodations, including:

Elegant junior suites with stunning views of Florence's historic skyline.

Spacious family rooms ideal for those traveling with children.

Luxurious amenities including air conditioning, free Wi-Fi, and flat-screen TVs.

Guests at Palazzo Firenze can indulge in exquisite dining experiences at the on-site Tuscan restaurant, which offers a menu rich in local flavors and seasonal ingredients. The hotel also features a charming piano lounge, perfect for enjoying a cocktail or a glass of fine wine after a day of exploring Florence.

Situated in a prime location, Palazzo Firenze is within walking distance to some of Florence's most famous attractions, including:

The Florence Cathedral (Duomo) - a stunning architectural masterpiece.

Uffizi Gallery - home to some of the world's most renowned artworks.

Ponte Vecchio - the iconic bridge lined with shops and stunning views.

Refined quarters in an upmarket 18th-century hotel with a Tuscan restaurant & a piano lounge.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSURmaWRMYXJBRRAB&d=17924085&t=1

places/ChIJJ9GCOAZUKhMRuCFIeQlEgvI/reviews/ChdDSUhNMG9nS0VJQ0FnSURmaWRMYXJBRRAB

I stayed at The Palazzo Firenze by Baglioni hotels and resort for a family summer vacation, as an international visitor I hoped that this would be the start of an amazing vacation with my family but instead, it was a nightmare.

I checked into the hotel and was given my room information (we reserved a family junior suite which I paid over $10,000 US for).

We tried to settle in and began to notice concerns with the cleanliness of the space.

Our suite had two bathrooms, when we went to take a shower, one of the showers didn’t work at all, we informed the hotel and they said that there wasn’t anyone on site to repair it. Unacceptable, but there wasn’t anything I could do about it. Went to use the second bathroom and the shower head was extremely dirty (when wiped with the washcloth, it looked like brown and black soot was on it). Looking up to clean the shower head, you noticed mold on the ceiling. Along with the mold, it looked as if there was a leak that dripped down that corner of the ceiling (which explains the mold problem). The walls were dirty in the bathroom, there was a draining issue in the stand up shower… there were visible marks of a bar of soap and film marks on the edge of the tub. A used tag was on the tub ledge, there was a hole in the wall and the floor had visible debris as if it hadn’t been swept.

Thank goodness I booked with a travel company who was able to get me and my family moved to a different location immediately. If not my family and I would have wasted thousands of dollars for a service that didn’t live up to their reputation.

I do not recommend anyone to book in this location

January 16, 2025 (in response to the owner's comments)

First and foremost, let me address your statement regarding my not paying you for the night. As you stated, I booked my stay through a third party, which is why I paid them and they provided you with payment.

Secondly, your statement claiming that I was offered the option to move to a bigger suite is false. This incident occurred around 2 am when things were brought to your attention, and as previously stated, I am traveling with two children. I was informed that there were no available rooms, which is why I reached out to my booking company. My booking company was provided with real-time photos of the conditions and was also informed that your facility advised my family that there were no rooms available. Yes, we stayed in the room for the evening because as a parent, how could I in good conscious force my small children to stay up later than 2 am, have them packed their things back up in a rush, and relocate anywhere? Why would I put my children through sleep deprivation and added stress? I let them sleep and relocated in the morning per the instructions of my booking company.   Your foul attempt at avoiding accountability while defaming my character is the exact reason why my review is needed.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSURfbHU3MUtREAE&d=17924085&t=1

places/ChIJJ9GCOAZUKhMRuCFIeQlEgvI/reviews/ChZDSUhNMG9nS0VJQ0FnSURfbHU3MUtREAE

My wife and I stayed here in January and had an amazing time! They upgraded our room for free, offering us views of the Duomo, the staff was super friendly and helpful and the location is excellent, very central. But the best part is the staff, on behalf of the Rubi family, thank you tk everyone that helped us out

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNYOXZPeUhREAE&d=17924085&t=1

places/ChIJJ9GCOAZUKhMRuCFIeQlEgvI/reviews/ChZDSUhNMG9nS0VJQ0FnSUNYOXZPeUhREAE

Perfect. Elegant understated luxury. Visually gorgeous. Boutique. Authentic Florentine vibe. Service impeccable—I felt totally cared for but never intruded upon. Wonderful central location. Fairly priced for the quality. I loved my room. Good air conditioning and plumbing. Wonderful view of the Duomo. The staff were consistently warm and authentic. Never fake or annoying. Great food! This is an all time favorite for me now. Grateful I chose to stay here.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNIMTV2Y0N3EAE&d=17924085&t=1

places/ChIJJ9GCOAZUKhMRuCFIeQlEgvI/reviews/ChZDSUhNMG9nS0VJQ0FnSUNIMTV2Y0N3EAE

Our stay at Baglioni Relais Santa Croce was nothing short of extraordinary. From the moment we arrived, we were greeted with warmth and impeccable hospitality. The hotel’s historic charm, luxurious rooms, and elegant ambiance made for a truly unforgettable experience. The attention to detail, from the beautifully curated décor to the exceptional dining, was beyond impressive. The staff went above and beyond to ensure our comfort and satisfaction. As a travel agent, I’ve experienced many luxury properties, but Baglioni Relais Santa Croce is truly in a class of its own. I highly recommend it to anyone seeking a perfect blend of history, luxury, and outstanding service.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSURsMExmSXdnRRAB&d=17924085&t=1

places/ChIJJ9GCOAZUKhMRuCFIeQlEgvI/reviews/ChdDSUhNMG9nS0VJQ0FnSURsMExmSXdnRRAB

Absolutely beautiful hotel with great staff. All staff members ensured we had a wonderful stay, starting from the concierge who is always present (morning and night) at the entrance of the hotel to the reception desk and restaurant staff members. We received a free upgrade for our 2 night stay and the room was gorgeous. Breakfast was delicious and when asked to buy their own baked cookies, they offered the recipe to make some at home! We received multiple personal notes from hotel manager along with complementary goodies throughout the stay. Very friendly and professional staff.

The hotel is walking distance to all the major attractions within Florence city center.

Luxury Family-Friendly Stay at Palazzo Firenze, Florence

Fine Dining

Piano Lounge

Experience luxury at Palazzo Firenze by Baglioni Hotels & Resorts in Florence. Enjoy exquisite dining and stunning views in this historic city.

Palazzo Firenze by Baglioni Hotels & Resorts

Restaurant

Lounge

Palazzo Firenze by Baglioni Hotels & Resorts is a refined 18th-century hotel located in the heart of Florence, offering luxurious accommodations, a Tuscan restaurant, and a piano lounge. Experience the blend of historic charm and modern luxury in this exquisite establishment.

Experience luxury at Palazzo Firenze, a stunning hotel in Florence. Savor fine dining and rich history. Book your unforgettable stay today!

Luxury Family-Friendly Stay at Palazzo Firenze, Florence

Accommodations

Dining & Culinary Delights

Location & Nearby Attractions

All’Antico Vinaio

Cathedral of Santa Maria del Fiore

Ristorante Natalino