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Napapiiri Rovaniemi

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Finland

Nestled in the enchanting Rovaniemi, Finland, Santa's Igloos Arctic Circle offers a unique lodging experience that combines comfort with the magic of the Arctic. Located at Joulumaankuja 8, this extraordinary hotel features igloo-like accommodations with glass ceilings, allowing guests to marvel at the mesmerizing northern lights from the comfort of their beds. Perfect for couples and families alike, Santa's Igloos provides an unforgettable getaway in the heart of Lapland.

Santa's Igloos Arctic Circle features cozy igloo rooms that are designed for comfort and relaxation. Each igloo is equipped with:

Glass ceilings for stunning views of the northern lights

Comfortable bedding for a restful night's sleep

Some igloos feature private saunas for added luxury

The on-site Arctic Eye Restaurant offers a delightful dining experience, featuring a menu that highlights local Finnish cuisine. Guests can enjoy:

A complimentary dinner featuring main courses made from local ingredients

Breakfast buffet with a variety of options to start your day

Unique dishes such as reindeer and elk meat, perfect for adventurous eaters

Conveniently situated just a short walk from the famous Santa Claus Village, Santa's Igloos Arctic Circle is perfectly positioned for guests to explore the magical surroundings of Rovaniemi. Nearby attractions include:

Santa Claus Village, where you can meet Santa and enjoy festive activities

The Arctic Circle, a must-visit for those seeking winter adventures

Opportunities for winter sports, including skiing and snowmobiling

Informal, woodsy hotel offering igloolike, glass-enclosed rooms, some with saunas.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUNmcThpM0h3EAE&d=17924085&t=1

places/ChIJlVztwH1OK0QRGhuR1SPz91M/reviews/ChZDSUhNMG9nS0VJQ0FnSUNmcThpM0h3EAE

You can actually see northern light from your bed! Good place very friendly and helpful staff. Restaurant food is fantastic for dinner. Breakfast would need some improvement but generally good. Rooms are good but separate beds not very comfortable.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNmeGJmVjNBRRAB&d=17924085&t=1

places/ChIJlVztwH1OK0QRGhuR1SPz91M/reviews/ChdDSUhNMG9nS0VJQ0FnSUNmeGJmVjNBRRAB

Location is not the best but do still give it a go. The Igloos are exotic with a sleek aesthetic. We spend Christmas eve and christmas over here and were able to try their Christmas dinner meals and were able to try new dishes we had never tried in our lives such as reindeer and elk meat. We also caught the northern lights here, in our comfortable Igloo.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUN2N05MRnVBRRAB&d=17924085&t=1

places/ChIJlVztwH1OK0QRGhuR1SPz91M/reviews/ChdDSUhNMG9nS0VJQ0FnSUN2N05MRnVBRRAB

We checked into the Santa’s Igloos Arctic Circle Hotel and were pleasantly surprised that we received a complementary dinner at the Arctic Eye Restaurant, which is the restaurant inside the hotel, and a reservation was made for dinner later that day.

At Arctic Eye Restaurant, we were given a dinner menu which had a starter, main and dessert. When we finished our dinner, DISASTER STRUCK!

We were unexpectedly told that the complementary dinner was only for the main dishes by the server. We asked the server to double check with the hotel concierge as we were told dinner was complementary when we checked in. Logically, when told dinner is complementary and given a dinner menu with a starter, main, and dessert that all three items would be complimentary.

When the server checked with hotel concierge, they said complementary dinner covers main dishes only. We informed the server that the entire dinner (ie starters, main and dessert) was complementary as per the hotel concierge who checked us in. The server brought the hotel concierge who checked us in and who happens to be also the night manager to inform us that the complementary dinner covers main dishes only.

This was completely different from what this hotel concierge told us originally when we checked in where she informed us that dinner was complementary. At no point, did this hotel concierge clarify to us that the complementary dinner covers the main dishes only. When we tried to explain this matter to the hotel concierge, she pretty much changed her story and insisted she explicitly informed us that the complimentary dinner covers main dishes only when we checked in. A blatant lie. As well, at no point in the service at the restaurant was there any mention that the hotel’s complementary dinner offering is for main dishes only.

We were completely dumbstruck on the lack of communication, dishonesty, rudeness from this hotel concierge and blatant refusal of this hotel concierge to not acknowledge that she may have misspoken when she did not clarify what exactly she meant when she informed us ‘dinner is complementary’.

In the end, the restaurant manager stepped in and asked if we were okay to compromise and pay some of the starters and desserts. We relented as we were not getting any where with this hotel concierge at all and wanted to get out.

In addition, our igloo room had issues. First, the room was filled with cob webs (see pictures) near the main hanging lamp. Second, the room came with a broken mini fridge with water slowly leaking out from the defrosted ice from the mini-fridge. When they replaced the mini fridge, there was so much dust on the top of the broken mini fridge. Not sure if cleanliness is a priority at this hotel. As well, the repair person that came to replace the mini fridge was nice but came into the room multiple times with his wet snowy boots which was not great. Also, the replacement mini fridge is much smaller than the broken mini fridge (see pictures).

We also chatted with the General Manager (GM) the following day regarding our negative experience with the hotel concierge that checked us in. We appreciated the GM listening, acknowledging the miscommunication, room issues, and taking care of the taxi ride to the airport. We were disappointed in the GM’s response that everyone on staff knows that complementary dinner covers main dishes only. If so, it bewilders me how at no point the staff at the hotel or restaurant did not take the time to clearly communicate this complementary dinner policy or even ask to check beforehand. We only found out after we finished our dinner.

Overall, this experience left a nasty taste. It pretty much ruined our ability to enjoy the igloo room experience.

We would NOT RECOMMEND coming to this hotel or restaurant as communication, service, and cleanliness is lacking.

https://www.google.com/local/review/rap/report?postId=ChZDSUhNMG9nS0VJQ0FnSUR2b0pDT05REAE&d=17924085&t=1

places/ChIJlVztwH1OK0QRGhuR1SPz91M/reviews/ChZDSUhNMG9nS0VJQ0FnSUR2b0pDT05REAE

Place was nice, but not really worth the price tag 😰
Front desk staff were the loveliest! Always had a smile on their faces, and super quick with our queries.
Room wise, one side of our room wasn’t heated, so it was a half glass igloo 😂 didn’t request for a room swap since we were only staying for a night, so I’m not sure how they would’ve dealt with the issue.
Complimentary breakfast was pretty decent, selection wide enough. Dinner (free mains) was just ok, got a risotto with scallops - scallops were really tender but the risotto was drowned in this weird cheese, couldn’t appreciate it. Maybe get something else?
Location a walk away from Santa Claus village - liked that.
Pleasant stay overall, but probably one night max given this price point.

https://www.google.com/local/review/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUNQX3N2QnRRRRAB&d=17924085&t=1

places/ChIJlVztwH1OK0QRGhuR1SPz91M/reviews/ChdDSUhNMG9nS0VJQ0FnSUNQX3N2QnRRRRAB

We stayed at Santa’s Igloos Artic Circle for four nights. The igloos rooms are small, nice in its way for two people, comfortable and cozy enough. Unfortunately, there was no northern lights during our stay due to the cloudy sky. The hotel is conveniently located about 15 minutes walking distance to Santa Claus Village. Breakfast and dinner (main course) were included on our stay. The restaurant is nice, the breakfast buffet has good variety, but only the deserts vary every day, the core items remained the same. Reservation is required for dinner; the main course choices are limited and the menu didn’t change for the nights we were there. The presentation of the food was elegant and taste was very good. The restaurant service was decent and the staff was attentive. We were so lucky to meet a very nice front desk staff member and her name was Lilly. We asked Lilly every night about the chances of seeing the northern lights from our rooms. She was super nice, patience, knowledgeable and professional. We did not have any luck in catching the aurora borealis from our room, however in our last night, on short notice, she helped us arrange for a private tour to go hunt for the northern lights. Thank you so much to Lilly and with some luck, we were able to see the amazing northern lights, our dream came true! Our Finland trip was so special and memorable!

Experience Luxury at Santa's Igloos Arctic Circle, Rovaniemi

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Experience magical stays at Santa's Igloos Arctic Circle in Rovaniemi, Finland. Enjoy stunning views and cozy accommodations in the Arctic!

Santa's Igloos Arctic Circle

Experience magical nights at Santa's Igloos Arctic Circle in Rovaniemi. Stay cozy under the stars and embrace Arctic adventure! Book now!

Experience Luxury at Santa's Igloos Arctic Circle, Rovaniemi

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